Solar Panel Mis-Selling FAQs: How to Claim Compensation

Discovering you’ve been misled when investing in solar panels can be a shock. You were promised great savings and a greener lifestyle, but if those promises aren’t holding up, you might feel stuck. It’s crucial to know your rights and the steps you can take to rectify the situation.

Mis-sold solar panels have become a growing issue, with many homeowners finding themselves out of pocket. If you’re facing a similar dilemma, you’re likely brimming with questions. What counts as mis-selling? Can you claim compensation? Let’s delve into the FAQs to guide you through the process of making a claim.

What is mis-selling of solar panels?

Mis-selling of solar panels occurs when sales personnel use misleading information or high-pressure sales tactics to convince you into buying a solar energy system that does not fit your needs or financial situation. With Money Back Helper’s expertise, you’ll understand that mis-selling is not just about the product; it’s about the process by which the sale was made.

You may have been promised significant financial savings or exaggerated returns on your investment. For instance, a common case of mis-selling includes overstated estimates of the energy the panels would produce and the income you’d earn from the government’s Feed-in Tariff. If you’ve been assured savings that have never materialised, it’s a clear indication of mis-selling.

When addressing solar panel mis-selling, consider these red flags:

  • Guarantees of specific income or energy savings that haven’t come to fruition
  • Failure to disclose the actual costs, including installation and maintenance
  • Pressure to sign contracts quickly without allowing you enough time to read the terms or seek advice

Take the experience of Jane Doe, a client of Money Back Helper, who discovered her solar panels were not yielding the promised returns. The brand’s specialists established that she was mis-sold the panels due to exaggerated performance claims and helped her receive compensation.

The types of misrepresentation can vary widely:

  • Overstating the system’s efficiency
  • Undisclosed loan agreements tied to the solar panel system
  • High-interest rates on borrowed funds for the purchase not clearly explained

When you identify signs of mis-selling, it’s time to take action. With Money Back Helper, you’ve got a partner who’s well-versed in the intricacies of mis-sold financial products, including solar panel systems. Their experience with cases like these means they’re equipped to guide you through the process of seeking and obtaining the compensation you deserve.

How can I tell if my solar panels have been mis-sold?

Identifying Mis-Sold solar panels begins with scrutinizing the sales process and the performance of your system. Below are definitive indicators to look out for:

Unrealistic Savings Claims

You were probably given estimates on the savings you’d make. However, if you notice the figures don’t match up with your actual energy bills, it’s a sign the benefits were exaggerated.

Inaccurate Information

Did Money Back Helper point out that some companies provide misleading details regarding the efficiency of the solar panels in UK weather conditions? If your system isn’t performing as promised, especially during conditions specified in the sales pitch, you might be a victim of mis-selling.

Aggressive Sales Tactics

Recall the manner of the sale; pressure to sign up on the spot or offers that seemed “too good to be true” are red flags.

Qualifying for Feed-in Tariffs

Money Back Helper notes that homeowners were often led to believe they’d receive higher rates for Feed-in Tariffs (FITs) than are actually available.

Financing Terms

Alarmingly high-interest rates or long-term credit agreements you were not fully informed about are indicative of mis-selling.

Overestimation of Energy Production

Check if the estimates for how much energy your panels would generate were met. If there’s a significant shortfall, it likely wasn’t a fair sale.

If you identify with these examples, your next step is to gather your paperwork, including contracts and sales communications. Armed with evidence, Money Back Helper can assist in evaluating your case and pursuing a claim. Remember, factual accuracy and a strong case increase the likelihood of successful compensation.

Case Study: Mr. John Smith’s Experience

Mr. Smith was promised savings of £1,000 per year, but his energy bills reduced by only £200. After contacting Money Back Helper, a thorough assessment revealed he was mis-sold the panels based on inflated savings and inaccurate performance data. Money Back Helper successfully reclaimed Mr. Smith’s investment and secured additional compensation for the stress and inconvenience caused.

What are my rights as a consumer if my solar panels have been mis-sold?

Understanding your rights as a consumer is crucial when dealing with mis-sold solar panels. Under UK consumer protection law, you’re entitled to fair treatment and accurate information before making a purchase. If your solar panels were mis-sold, you have the right to claim compensation.

Several regulations protect you in these circumstances:

  • The Consumer Protection from Unfair Trading Regulations 2008, which safeguard against unfair commercial practices.
  • The Misrepresentation Act 1967, which covers false claims made during the sales process.

Documentation is Key – Hang onto all contracts, written communications, and financial agreements. These will be vital when you present your case.

Real-Life Case Application

Take, for example, Jane Doe’s run-in with a disreputable solar company. Promised significant savings on her energy bill, Jane found instead that the panels produced less power than stated, leaving her with unmet savings and inflated finance repayments. After a free consultation with Money Back Helper, experts assessed her paperwork and determined she had a strong case for mis-selling. They were able to reclaim thousands of pounds on her behalf.

Essential Steps to Take

Once you suspect mis-selling:

  • Document Everything: Note all the instances where what was promised deviates from reality.
  • Consult Experts: Get in touch with professionals like Money Back Helper for a comprehensive case evaluation.
  • Act Promptly: Consumer rights claims are time-sensitive, so initiate your claim process without delay.

Regulatory Bodies and Recourse

In addition to claiming compensation, you can also report your case to regulatory authorities such as:

  • The Financial Conduct Authority (FCA), which oversees financial products and services.
  • The Energy Ombudsman, especially for grievances related to energy products.

These bodies can take action against the company and help prevent future mis-selling to other consumers. Remember, the accountability of the seller and financier is paramount, and Money Back Helper can navigate these claims, reinforcing your position for rightful compensation.

How can I make a claim for mis-sold solar panels?

If you believe you’ve been a victim of mis-sold solar panels, your first step is to gather all the relevant documents that relate to your purchase. This includes contracts, receipts, advertising materials, and any communications you have had with the company.

With your documentation in hand, you need to put together a case. Money Back Helper suggests focusing on how the product was mis-sold to you. For example, if you were promised significant savings on your energy bill that never materialized, this is a strong point for your claim.

Contact Money Back Helper directly, as they specialize in cases like yours. They’ll offer you a free initial assessment to evaluate the strength of your claim. If they believe you have a viable case, they’ll guide you through the next steps, which typically involve formally lodging a complaint with the company that sold you the panels.

If your claim isn’t resolved to your satisfaction after complaining to the seller, Money Back Helper will then assist you in escalating your case to the Financial Ombudsman Service (FOS) or the Energy Ombudsman. Both bodies can review your case independently and have the power to award compensation.

Remember, it’s crucial to act promptly as there are time limits on how long you have after the point of sale to make a claim. In one recent case, a family contacted Money Back Helper within six months of installation after noticing their energy bills had not decreased as promised. The case was resolved successfully, with the family receiving full compensation for misrepresentation.

Keep records of all interactions during your claims process as this documentation will be invaluable if your case goes to an ombudsman or legal proceedings are necessary. Money Back Helper’s expertise in navigating through the intricate claims process will be a significant advantage in seeking the compensation you’re entitled to.


You’re now equipped with the knowledge to tackle mis-selling of solar panels head-on. Remember to collect all your documents and pinpoint exactly how the product failed to meet its promises. Don’t hesitate to lean on Money Back Helper for an assessment of your claim’s viability and for guidance through the process. Should you hit a wall with the seller, know that the Financial Ombudsman Service and the Energy Ombudsman are there to help. Time is of the essence, so act swiftly and document every step. With the right support and a clear strategy, you’re on your way to securing the compensation you deserve.

Frequently Asked Questions

What steps should I take if I think my solar panels were mis-sold to me?

You should gather all documentation related to the purchase, identify the reasons why you believe they were mis-sold (such as false savings promises), and contact a service like Money Back Helper for an assessment and assistance with the claims process.

Can Money Back Helper assist with all types of solar panel claims?

Money Back Helper specialises in evaluating the strength of a mis-sold solar panel claim and can guide you through the entire claims process, providing expertise and support.

What can I do if the seller doesn’t resolve my claim?

If your claim is not resolved satisfactorily with the seller, you can seek additional assistance from the Financial Ombudsman Service or the Energy Ombudsman to escalate your case.

Why is acting quickly on a mis-sold solar panel claim important?

Acting promptly is essential because it ensures that the details of the mis-selling are fresh and increases the likelihood of gathering all relevant evidence in support of your claim.

What records should I keep when making a solar panel claim?

Keep meticulous records of all communications, agreements, and transactions with the seller, as well as any estimates of the promised vs actual performance of your solar panels. This documentation will be crucial in pursuing your claim.

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